Returns
Right of revocation or withdrawal
According to the applicable regulations, the customer is given the right to withdraw from the purchase made on the website, if it does not comply with the order, within a period of 14 days from receipt of the purchase.
To exercise this right, the client must notify their decision, in a timely manner, to the email info@icscooter.com or, in paper format, to the following address: LOBITO IC, S.L., C/ Amadeu Vives 17, Postal code: 08440, City: Cardedeu, Province: Barcelona.
At the time of return, it will be essential that the product is in perfect condition, in its original packaging and with the manuals and accessories included. No refund will be made if the product has been opened from its original packaging, is not in the same condition in which it was delivered or has suffered any damage after delivery. The shipping costs derived from such return will fall on the USER. After checking the condition of the merchandise, the amount will be refunded.
Return due to product defects, defects produced in transportation or shipping error
If at the time of delivery, it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport or if, in the same way, an error in the merchandise received, the customer must notify icscooter.com (via email addressed to: info@icscooter.com) within 48 hours of receiving the order in order to request the return of the affected product or products. and with it the replacement with a new one.
Return for exchange of the purchased product
In the event that the customer wants to return the product because it is not what was expected or because they want to exchange it for another product of their liking, they must also manage it by contacting: info@icscooter.com
In any case, the customer must be responsible for the transportation costs of the return.
All returns must be sent to the following address:
LOBITO IC, S.L., C/ Amadeu Vives 17, Postal code: 08440, City: Cardedeu, Province: Barcelona
Guarantee
The warranty on ICe scooters, bicycles, components and spare parts is regulated under the following document that you can consult below: Warranty ICe
